Reference

The Rules Behind Your Account

One set of terms covers your whole account — the lobby, the live tables, and the bKash, Nagad or Rocket wallet behind it.

Account and wallet rulesbKash, Nagad, RocketGame rules per tableYour local law leads
99xo The Rules Behind Your Account
RECORDS AND ACCESS

How We Handle Your Records

Most of what we hold is what you hand us: your name as it appears on your wallet, your mobile number, and the transaction references that let us tie a bKash or Nagad payment to your account. Session cookies keep you signed in between pages; clear them and you sign in again with a one-time code sent to your mobile, with nothing about your balance lost. Transaction records stay as long as the law in your region asks, then come out. Ask for a copy of your data or a correction, and we confirm what we hold and what changed.

What we hold

Your name as it appears on your wallet, your mobile number, and the references behind each bKash, Nagad or Rocket payment. That is what lets us match a deposit to you.

Cookies on this site

Session cookies keep you signed in as you move between pages. Clear them and you sign in again with a one-time code sent to your mobile; your balance does not change.

Protecting your login

Your password and the one-time code belong to you alone. We never ask for either in chat, and a message that does is not from us. Change a password any time from the account screen.

Copies and corrections

Ask for a copy of the data tied to your account, or flag a field that is wrong. The support desk replies, confirms what we hold, and logs the change with a date.

POLICY HELP DESK

Ask Us About the Terms

If a clause reads oddly, ask before you act on it. Lobby chat connects you to Bangladesh support, and the same desk answers wallet verification questions from Dhaka and Chattogram. Keep your account number and the last four digits of your wallet number close so the agent can open your record while you talk. Email suits anything you need to show — a bKash, Nagad or Rocket receipt, for instance. Formal requests, such as closing an account or correcting a name, should come from the email saved on your profile, because that is how we confirm the request is yours.

Team online

Lobby chat

Open chat from any screen and reach Bangladesh support. Have your account number ready so the agent can pull your record while you are both looking at the same page.

Email the policy desk

Write from the email saved on your profile. Attach a bKash, Nagad or Rocket receipt when the question is about a payment, and keep the reference number inside the message.

Wallet verification help

Name mismatches and held withdrawals go to the same desk. Send a screenshot of the wallet profile page and we will tell you which field needs to change.

Questions About Our Terms

These are the questions our support desk actually fields about the terms, answered the way we would answer them in chat. If yours is not here, the two channels above reach a person who can look at your account instead of quoting a page back at you. Nothing below replaces the terms themselves — it explains how we apply them day to day, across slots, live tables and cricket markets.

No. It is one account per person, tied to your own name and wallet. If a duplicate appears by mistake, tell support and we will close it and return the balance.

Withdrawals pause until the names line up. Send a clear photo of the wallet profile page showing your name and number, and we will check it against the account before releasing the payout.

Write from the email on your profile and tell us what is wrong. Changing a wallet number needs a fresh bKash, Nagad or Rocket screenshot so we can link the new rail to you.

Each table and slot page carries its own rules and paytable; Aviator, Live Roulette Prize and Dragon Tiger each settle differently. Read those panels before you stake, since they sit above the general terms.

Yes. Ask support in writing and we close access once any pending withdrawal clears. Whatever balance is left goes back to the wallet in your own name, never to a third party.

They can. New payment rails, game providers or local rules force an update, and we publish the current version on this page. Keep playing after a change and the new text applies to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.