Reference

How 99xo Handles Your Personal Information

When you open an account with us, we collect only the data we need to run your account securely and process payments through bKash, Nagad and Rocket.

Account data handled securelybKash, Nagad, Rocket payment records protectedYour data rights explained clearlyApplies to Bangladesh and eligible regions
99xo How 99xo Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our approach to data security is built around the practical realities of mobile account access in Bangladesh — where most sessions happen through a phone, and where payment rails like bKash and Nagad sit at the centre of every cashier interaction. We keep these four practices in place consistently across every account.

Encryption on Every Session

All data exchanged between your device and our servers is encrypted via SSL. This covers your login, bKash or Nagad payment details, and any personal data you submit inside your account.

Cookie Use and Your Choices

We use cookies to keep your session active, remember your preferred lobby view and measure which pages you visit. You can adjust cookie preferences from the consent banner on first visit or through your browser settings.

Data Retention and Deletion

Account data is kept while your account is active. After closure, we retain records only as long as financial compliance obligations in your eligible region require. You can request deletion of non-essential data by contacting us.

Third-Party Studio Data

Game studios like Evolution and Pragmatic Play run their own servers for live tables and slots. Their session data handling follows their own privacy terms; we link to those terms inside the relevant game lobbies.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Email Privacy Request Send a written data request or deletion query to our privacy contact address. Include your registered account email so we can locate your records quickly and respond.
Live Chat on Account Open the live chat widget inside your logged-in account and select the account or privacy topic. Our support team can confirm what data is held and start a review.
Account Settings Path Go to Account Settings, then Personal Data, to download a copy of the data we hold, update your contact details or flag a correction directly without contacting support.

Common Questions About Your Data and Rights

These are the questions we hear most often from people managing their accounts in Bangladesh. If your question is not here, reach us through the live chat path on your account page.

We collect your name, phone number, email address and login credentials. When you use bKash, Nagad or Rocket, we also record the wallet reference and transaction amount to verify and protect your cashier activity.

We share payment data with bKash, Nagad and Rocket only to complete your transactions. Game studios like Pragmatic Play may process session logs on their own servers. We do not sell your personal data to any outside party.

After account closure, we retain records for the period required by financial compliance obligations in your eligible region. Non-essential data can be removed earlier — submit a deletion request through Account Settings or email support.

Yes. Go to Account Settings, then Personal Data, to download your records directly. Alternatively, send a written request to our privacy email address with your registered account email and we will respond within a reasonable period.

Cookies keep your session active, save your lobby preferences and help us understand which sections you visit. You can adjust or withdraw cookie consent from the banner on first visit or through your browser's privacy settings at any time.

Our policy applies to all account holders. Whether specific data rights apply to you depends on your local law and the eligible regions we serve. We recommend checking local regulations before opening or using your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.