Verify Your Account to Protect Your Balance
Verification is the lock on your balance. We ask for a photo of your National ID or passport, a selfie holding it, and a wallet or bank record in your own name, all sent once from the profile page. The selfie proves the document belongs to the person withdrawing, so the payout address and the ID name have to agree. When the
three line up, your account carries a verified mark, and swapping the wallet later triggers a fresh check. That check exists because a stolen password alone should never move money out.
- Upload your ID photo — Shoot your National ID or passport page in daylight with all four corners in frame. A glare strip across the number is the commonest reason we send it back.
- Add the selfie — Hold the same ID beside your face and photograph both together. We use it to confirm the document is yours, not to grade how the picture looks.
- Match your wallet name — Your bKash, Nagad or Rocket account must be registered in the name printed on the ID. A relative's number will not clear the comparison.
- Wait for the verified mark — A status appears on your profile once the check closes. If the mark has not shown up, our support channel can look at the file for you.